Privacy Policy

1. Information We Collect

At Nixsoft Technologies, we collect information to provide better services to our clients. This includes:

• Personal Information: Name, business email, contact number, and organization name when you fill out quote requests or contact forms.
• Chatbot Conversations: Transcript logs of your interactions with our AI assistant (NixBot) are recorded to assist with technical queries and optimize our support flow.
• Technical Data: Browser type, operating system, IP address, and site usage statistics collected automatically via cookies to improve site performance.

2. How We Use Your Information

We use the information gathered solely for:

• Responding to quotes, technical inquiries, and scheduling consultations.
• Processing chat transcripts to handle customer support inquiries (with transcripts automatically purged from our servers after 90 days).
• Analyzing website traffic patterns and optimizing your user experience.
• Sending company updates, newsletters, or technical bulletins (you may opt-out at any time).

3. Data Protection & Security

We incorporate robust security measures to shield your data from unauthorized access, alteration, or disclosure. As an open-source first infrastructure and security provider, we implement TLS encryption on our server terminals, utilize secure cloud configurations, and strictly limit access to personal data to authorized administrative personnel only.

4. Third-Party Sharing

We do not sell, trade, or transfer your personal data to outside parties. This does not include trusted partners who assist us in operating our website or servicing clients, provided those parties agree to keep all information strictly confidential.